Shipping & Ordering

You'll receive a confirmation email from us stating that we've received your order and are now preparing it for shipment. The next email that follows will be a shipping confirmation that will include a tracking number. For all purchases of products that weigh 124 lbs and up, we ship via freight carrier and they'll call you to schedule a delivery. For orders under 124 lbs, we ship via FedEx, UPS, or USPS, depending on the convenience of location to the warehouse and product availability.

If you're not interested in your purchase anymore and we haven't shipped the product out yet, then you can contact us within 24 hours of placing your order to cancel. Please note, Custom/Made to order Safes cannot be canceled once production on them begins, as they are custom products, made to your specifications.

If your product has shipped and you wish to cancel, you'll be subject to a 20% restocking fee + return charges. 

Order processing will take 5-7 business days. Deliveries can take anywhere from 7-16 days from time of order. Delivery details will be provided in your confirmation email, along with tracking information. If your product is shipped via Freight, the freight company will call you to schedule a delivery time.

We use all major carriers, and local courier partners. For Freight, we typically use ABF Freight - ArcBest but we may use other freight carriers depending on the destination.

At this time we do not offer Safe Installation services, but we'd be happy to help you find a local mover/technician that will help you with this. Simply, you can google safe installers in your areas who can help you install and move the safe.

When paying with a credit card, we pre-authorize the charge but don't collect the payment until we ship the product out. If you're paying by PayPal, then payment is collected immediately. Once we have the tracking information ready to submit over to you, that's when we capture your payment. We use SSL Secure by Shopify checkout to keep your information secured. However, Shopify has a limit of 7 days for us capturing the payment, so if your order takes longer than 7 days to ship, we'll still charge your card on the 7th day or before.

Order shipping times vary by product availability and warehouse location. For Products from the following brands: Hollon Safe, Protex Safes, ShotLock, Locker down we aim to ship within 2-5 business days. Transit time varies from 3-5 days. 

For Custom and Made to order Gun or Home safes, these are made to spec and require more time and quality assurance checks so completion of the build can take from 3-10 weeks, depending on the brand. We've tailored our product pages to display an ETA on shipping lead time for each product on our site. 

Curbside Shipping is free for all safes when shopping with us.

*Due to COVID-19 Only Free Curbside Delivery and Threshold options are available.*

USA Safe Store offers free curbside shipping for all LTL shipments. (Products weighing 124 lbs+). The Freight Company will call you prior to sending your item Out For Delivery to schedule a dropoff timeframe.

In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified before shipping for approval.

We're also happy to provide additional shipping options, we will email you with a quote when you select one of these options. We do not markup the Additional Shipping option charges, this comes directly from the freight carrier. Prices start at $260 and can go quite high depending on the safe weight. We're also happy to co-ordinate local movers in your area to help you with inside delivery. Please contact us prior to ordering.

Threshold

Delivery to the first dry area (Garage/Front of house)

White-Glove – Light Assembly

2 man delivery – 2 flights of stairs – Delivered to room of choice – Unpacking – 30 Minutes of light tool assembly – Debris removal

White-Glove – Package Removal

2 man delivery – 2 flights of stairs – Delivered to room of choice – Unpacking –Debris removal

Room of Choice

2 man delivery – 2 flights of stairs – Delivered to room of choice

IMPORTANT! Do not sign for shipments until you have thoroughly inspected for any damage in front of the delivery driver. Please ensure to carefully inspect the shipment upon receipt.  We are unable to process any returns that are not signed for damage as they arrive.

More Questions?

You can call us toll-free at +1 (800) 519-7697 from Monday to Sunday from 8:00 am to 9:30 pm EST. Our support team is available 7 days a week ready to answer your questions. You can also contact us through the live chat feature on the bottom right of the page to connect to a live operator.

Yes, we accept wholesale orders. Please get in touch with the products and amounts you'd like to purchase, we can offer discounts based on volume. You can call us toll-free at +1 (800) 519-7697 from Monday to Friday from 8:00 am to 5:30 pm EST. Our support team is available and ready to answer your questions. You can also contact us through the live chat feature on the bottom right of the page to connect to a live operator


Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible, we offer this for free on all orders over 124 lbs. Please be conscious of the tractor trailer size and safety precautiouns may prevent the freight carrier from delivering the Freight at the actual curb or delivery address. In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified before shipping for approval.

Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. We're also happy to co-ordinate local movers in your area to help you with inside delivery. Please contact us prior to ordering.

In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will be notified before shipping for approval.

If you place an order and the address is in a remote location, your shipment may be subject to additional fees due to the restricted access. If you have a long driveway in a rural area, we are able to ship it to the outside of the driveway, if you'd prefer for the freight company to drive into your driveway and deliver it to the front of your property, we'll need to charge additional for that.

We send you an email confirmation when your order is out for delivery, you will be provided with a tracking number and a tracking website (depending on carrier). You can also track your order here.

Product

We do not accept buyers remorse returns, so please order with this in mind. Shipping a safe is very costly, and we cover all that cost for you already. We accept returns for safes that are badly damaged upon delivery, but it is up to you to make note of this at time of delivery.

This depends on the safe, some safes will offer a different type of Lock option on the product page. Our Sun Welding Safes are fully customizable and options can be selected on the product page.

Deciding what size you need comes down to personal preference. An easy way to judge what size you need is to pile up everything you’d like to protect and measure the size. Usually, 1.2 to 1.3 cubic feet is enough for a foot-high stack of paper documents. We suggest that you think about the future too - are you likely to need space for new additions?

Small Home Safes

These are ideal for small items such as cash, passports, keys, phones, and jewelry.

Medium and Large Home Safes

Medium to large home safes are best suited for storing paper documents, folders, binders, cash drawers, multiple items, and large valuables.

Extra Large Home Safe

These are fantastic for storing large quantities of documents, firearms, and large valuables such as artworks or collectibles.

The best US-made home safes will cost between $200-5,000. The price increases with size and additional features such as burglary heavy-duty hinges which make safe burglar-resistant, drawers and shelves.

A reputable website that stocks only legitimate manufacturers and has excellent reviews on their product pages. If you don’t buy online, go to a store that specializes in safes. If you buy from Us @ USA Safe Store, we’ll match the quote of any other online retailer. We also offer free curbside shipping for all safes.

If you’re looking to protect valuables that are more expensive than the safe itself, then the answer is an overwhelming yes. Alternatively, some possessions are priceless. You can’t replace family heirlooms, memories, and important documents.

We work with various manufacturers such as: Hollon Safe, ShotLock, Cannon Safes, Stack-on Safes, Sun Welding Safes, Protex Safes, SoCal Safes, Sports Afield Safes, FireKing Safes, and Lock'er Down safes. 

We work directly with these companies to bring you the best safe products availabe on the market. 

Buying a safe should be viewed as a long term investment, when selecting a safe, it's best to read the product description carefully to get as much information as possible before buying the safe.

Here are some of the most common mistakes we see:

Buying a safe that isn't built for Fire protection but wanting to protect important documents.

Buying a safe that is too small. 

Buying a discounted safe from an unknown brand with no reputation.

Not having the space in your home to store the safe.

This all depends on your homes layout. Burglars tend to check the main bedroom first, so consider basements for fire-protection or in closets for concealment.

There are many factors to consider when you're in the market to purchase a new safe. You need to ask yourself these questions:

What do I need to protect? (Important documents, Guns, Jewelry, irreplaceable family heirlooms, prescription drugs, and other valuables)

What's important to you: Fire Protection, Burglary protection, water-resistant, or all 3?

How Heavy do I want my safe? Some safes are way heavier than others. Weights can range from 60 lbs to 900 lbs and above. Fire and Burglary safes, for example, weigh more due to the added burglar security features.

Do I want my safe bolted down to the floor? Most safes feature bolt-down hardware kits, this will be mentioned on the product description.

Ultimately, no safe is actually fireproof. There are safes that are Fire Resistant for a certain amount of time (30 mins - 2 hours) that help you keep the contents of your safe from turning to ashes, in case of a fire. These ratings of 30 mins to 2 hours are ratings that are provided by Underwriters Labs.

Our safes come with either Electronic or Dial Mechanical Locks. Each product lists the type of Lock the safe comes within the products' description. Some electronic locks require batteries. 

For a home safe, we recommend buying a safe with a "Group 2" dial lock. Group 2 refers to a rating that classifies the lock as Burglary Resistant. Some models come with a dual lock system, meaning you'll have the dial mechanical lock and a key to access the safe.

Home Security Safes are mainly built for Fire and Burglary resistance, helping keep intruders and natural disasters away from damaging the valuables that you have stored in the safe. Commercial Safes tend to have more variations and use-cases, some can have both fire and burglary resistance features while some will have only burglary resistance. Some commercial cash safes are built to reduce employee theft. Jewelry safes, for example, tend to be built with higher security ratings especially due to the value of the jewelry.

Costs of safes vary by weight, model, security ratings, and security features. Fire Resistant Home Safes are the least expensive option and more common, such as the Hollon Safe HS-500D model.

Burglary and Fire safes are the most expensive and definitely heavier, which is a good thing - you don't want a burglar to just pick up your safe and walk out with it, that defeats the whole purpose of having a safe. Good Quality fireproof safes with burglary protection will weigh several hundreds of pounds and will cost over $1,000, for a compact Fire and Burglary safe under $1,000 view the Hollon Safe FB-450C model.

A cheap safe is the least likely to protect your valuables from a burglar, we recommend selecting a safe with higher security ratings for all home safes, such as our Fire and Burglary Safe FB Models. 

Other

Yes! We are happy to offer Financing for all safe purchases - not just gun safes. When viewing a product page, you can see the monthly payment option available via Klarna. Click "See if you're prequalified" to proceed with financing. You can also split the payments into 4 with our lower priced safes. 

For More information on Financing and Split Payment plans, please go here.

You can contact us through our contact page or our live chat in the bottom right corner of this page. We will be happy to assist you.

Customer support

+1 (800) 519-7697

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