We work closely with all our brands to ensure you get the best terms available for your products.
Our Returns policy vary by Supplier and are listed on each Product Page for that Specific Brand. We’ve summarized each of our Supplier policies here but please take a look at the product page for a more detailed Shipping and Returns Policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. We co-ordinate all returns with the Manufacturers ourselves, so you’ll just deal with us.
Safe can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized USA Safe Store representative and returned with a required “RMA” number. Safes must be returned in the original packaging and must be received in and approved by our partners at warehouse undamaged and unused within 7 days of the issuance of the return authorization number.
All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee. In addition, if the returned safe is received damaged, it may be subject to additional fees. These fees will be determined by a our USA Safe Store representative and will be prorated according to the extent of damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes.
Custom Safes Cannot be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com